Refund policy

1. Applying is free

You never pay to apply. A Gambling Guardrails coach reads your application first, and you’re only charged if your application is approved and you choose to enroll. If we decide we’re not the right fit, you won’t be charged anything.

2. 14-day refund

If you change your mind, you can ask for a full refund within 14 days of enrolling, as long as:

• You’ve opened no more than 3 lessons, and
• You haven’t had a live coaching session yet.

If you’ve already had a coaching session within those 14 days, you can still get a refund. We’ll subtract $150 for each session you’ve had and refund the rest.

3. After 14 days

After 14 days, payments can’t be refunded. Your program stays open to you for the full 12 months of access, including any coaching sessions you haven’t used yet. If life gets in the way, you can come back to it anytime during those 12 months.

4. If coaching isn’t the right fit

Sometimes a coach learns, after you enroll, that you need more support than coaching can give, such as treatment with a licensed professional. If we decide to end your program for that reason, we’ll refund the part of the program you haven’t used, whenever it happens. We’ll also help point you toward the kind of support that fits.

5. Rescheduling coaching sessions

• You can reschedule or cancel a coaching session for free up to 24 hours before it starts, using the link in your booking email.
• If you miss a session or cancel with less than 24 hours’ notice, we’ll give you one free reschedule. After that, a missed session counts as used.
• If your coach needs to cancel, you’ll always get to reschedule, and the session never counts as used.

6. Upgrades

You can move up to a bigger program at any time during your 12 months of access. You’ll pay only the difference between the two prices, and your progress carries over. Moving down to a smaller program isn’t refundable after the 14-day window.

7. How to ask for a refund

Email [email protected] from the email address on your account, and tell us you’d like a refund. You don’t need to explain why. We’ll reply within 2 business days.

Once a refund is approved, it usually shows up in your account within 5 to 10 business days, depending on your bank.

8. Where refunds go

Refunds always go back to the card or account that paid for the program, including if a family member paid for you. We can’t send refunds as cash or gift cards, or to a different card or person.

9. Card disputes

If something went wrong with a payment, please email us first at [email protected]. We can usually fix it faster than your bank can, and we’ll always work with you to make it right.

10. Changes to this policy

If we change this policy, we’ll update the date at the top of this page. Changes never apply to a payment you’ve already made. The policy in place when you enrolled is the one that applies to you.

11. Contact us

Questions about a payment or refund? Email [email protected].